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Questions and answers :
>Maintenance service
>Support centres
>Clients’ testimonials

Questions and answers :

Q. What is the role of the Electronic support ?
A. The Support site for the clients is gradually enhanced by the Technical support. The knowledge database contains hundreds of documents on the products. The search can be made by product, version, language and functionality. Following the level of your contract, certain services are offered to you. The Technical support offers technical points on all the modules.
Our section Frequently Asked Questions (FAQ) offers the succinct replies to the frequently asked questions which we receive from our clients from all over the world, compiled from our database of the calls monitoring. The site of electronic support offers also a list of the procedures of resolving the most urgent problems and allows to the clients to send requests for update of the software. It is always faster to consult this database before contacting the support service.
Finally, the service of electronic support can connect you directly with an operator via your PC for online assistance
Q. How to sign a maintenance contract ?
A. Before the end of the warranty period, you will automatically receive an estimate. If you have any questions, do not hesitate to contact your maintenance service. The estimate of renewal of the contract is generated two months before its expiry and is sent to you automatically.
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